SUZANNA
traveler60@yahoo.com


EDUCATION

Master of Science: Iowa State University, Economics, 1983. Thesis: The Variances of Stochastic Forecasts, Calculating the Reliability of Predicted Policy Consequences.

Bachelor of Science: University of Florida, Food and Resource Economics, 1981.


TECHNICAL KNOWLEDGE

RoboHELP & RoboHTML
FrontPage
HTML (Hypertext Markup Language)
Video Capture software
Doc2Help
Image Composer
PaintShop PRO & Paintbrush
Word
Excel, Lotus 123
PowerPoint
WordPerfect
Bookmaster
Wylbur text editor
Document Composition Facility (DCF)
KnowledgeWare ADW
COBOL
SAS
Personal computers (Windows, DOS)
IBM mainframes
AS/400 & System 36
Digital VAX
Control Data CYBER

EXPERIENCE

1/98 - present

Sr. Technical Writer / Webmaster

Logility, Inc., Atlanta, GA

Responsible for company intranet (320 Megs, over 4000 files) and back-up support for company Internet site (http://www.logility.com). Develop all online help for the company including context sensitive Windows help, What's This, HTML help, and volumes of printed documentation for client-server applications. Write step-by-step help, overviews, and operating procedures. Also write technical system documentation from the COBOL and Visual Basic source code. Produce multimedia (.AVI) movies for self-evident environment (SEE) Internet application. Write custom online help for tailored client applications. Write department ISO quality procedures. Perform quality assurance testing.

 

2/89 - 12/97

Sr. Technical Writer, Project Leader

American Software, Atlanta, GA

Wrote and updated mainframe, midrange (AS/400), and PC (DOS and OS/2) end-user documentation, and technical program system documentation for various applications including: manufacturing, financials, purchasing, order processing, inventory, and forecasting. Work directly with technical personnel to obtain accurate information for documentation.

Team leader for quality assurance. Major contributor to the department quality assurance standards and documentation style guide. Designed a new format/style for all PC documentation. Performed billable work writing specialized "How-to" documentation. Created and taught a class on reading COBOL for documentation purposes. Solve customer SupportNet telecommunications problems.

Managed all projects for three other technical writers. Scheduled all documentation projects for PC applications at American Software. Major contributor to the American Software Customer Guide.

 

5/88 - 1/89

Technical Communications Specialist

Prentice Hall Professional Software, Marietta, GA

Responsible for writing and maintaining all user documentation and product release letters for the Payroll Checkwriting and Government Reporting systems. Contributed to the development team effort to design and test software.

 

1/85-4/88

System Manager

Computer Aided Marketing Programs, Inc. (CAMP), Alachua, FL

Designed, programmed, and documented a national electronic marketing system for produce dealers. Maintained and upgraded the network of over 150 COBOL, BASIC and operating system programs on mainframe computers and PC's. Provided customer support, telecommunications trouble-shooting, marketing, and sales assistance. Trained sales staff and end users, invoiced accounts receivable, upgraded PC hardware. Designed and programmed all system demonstration diskettes. Authored all user operating manuals and systems documentation.

 

9/83-12/84

Adjunct Professor

University of Florida, Food and Resource Economics Department (FRED), Gainesville, FL

Programmed and implemented a statewide computerized market information project using a Digital VAX and PC's. Participated as the statistical aid on a national committee to design an electronic marketing system in the United States. Published and presented two technical papers.

 

1/82-8/83

Graduate Research Assistant

Iowa State University, Department of Economics, Ames, Iowa

Programmed in SAS to generate commodity supply and price forecasts, then calculated the precise reliability of the multiple regression forecasts.

 

9/80-12/81

Research and Teaching Assistant

University of Florida, Food and Resource Economics Department (FRED), Gainesville, FL

Programmed in SAS, BASIC, and Lotus 123 to conduct research on a USDA grant to study various produce markets. Compiled and analyzed Florida farm survey data. Teaching assistant for Linear Programming and Quantitative Analysis courses involved student consultation and grading.

HONORS

Outstanding thesis award in 1983 from Iowa State Univ., Department of Economics. Thesis was rated in top five in a United States competition.

Second place in the Undergraduate Paper Competition at the National American Agricultural Economics Association (AAEA) meetings, Clemson University, July, 1981.


PERSONAL

Extensive travel throughout the world, Web Site development, travel journals, water and snow skiing, and computers.